RED CLOVER HERBS & MARKET – GENERAL POLICIES
By purchasing or sampling any of our products, you the customer, accept full responsibility that the product will be used in a rational and informed manner. Illness or negative reactions can occur from excessive consumption, individual sensitivities and allergic reactions. Individuals who are pregnant or with an existing medical condition should seek qualified expert advice before using any herb, spice, or relevant product. And, parents are responsible for what their children use.
WE ARE NOT DOCTORS OR HEALTH PRACTITIONERS
But, we want you to find and have better health! Referrals to health professionals and practitioners can be made, but we do not diagnose or treat any health issues you may have. You can describe your health issues, and we may recommend products. Red Clover H&M is not liable for not being informed about allergies or other health issues you may have. If you have allergies to any pertinent products, it is a good idea to make it known to sales people when looking for appropriate items. Please do not sample anything without asking or determining what is in it – especially if you have serious allergies.
We will gladly accept the return of products that are defective due to manufacturing and/or workmanship for 30 days from the date of purchase. Nonreturnable items include all bulk items, bulk herbs, open bags of herbs, containers with a broken seal, and most consignment items. If an item is returned, the seller has, at their discretion, the option of a cash, card, or in-store credit refund or exchange of an item – whichever seems most appropriate to seller. In-Store-Credit is our standard form of refund. You will need your receipt or proof of purchase. We can often find your purchase record if your name was entered into our system and we have enough information to find that record. We are highly interested in your satisfaction, so please, speak with us – thanks!
When we receive a special order from a customer, we take down a phone number and name (or other contact info) of the customer. When the order comes in, we make attempts to contact the customer at various intervals to let them know that their products are in and waiting to be picked up. We have had instances where a customer's contact info is inaccurate or is deactivated, or have full voice-mail in-boxes, and we cannot contact them. Ultimately, it is the customer's responsibility to check in to see if their products are in and waiting.
BULK ITEM SERVICE
In order to maintain cleanliness and sanitary conditions of our bulk stock, our open bulk service is NOT a self service. Please ask for assistance.
WE LOVE KIDS!
However, In the past, we have had inventory items damaged by younger children while we try to serve various customers. We are a very small and young business and cannot afford much loss of product. If your child uses or damages any products or display items in our shop, you (parent or guardian) are responsible for any and all damages.
OTHER IN-STORE POLICIES
If a customer makes a special order, or purchases bulk items or refills and the cashier forgets to include any of the discounts set out by our above policies, Red Clover is not liable to give the discounts later. If we forget, please remind us while checking out! Red Clover Herbs & Market reserves the right to change our policies at any time without any notice. This list of policies is not, necessarily, all of our policies. Please ask with any specific questions about these or other policies we may have.
~ Red Clover Herbs & Market